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Manx Telecom Group
11/2/2025
⌛️ 07 Mar
📈 Customer Service & Support
🕒 Full-Time
🟧 Senior
IT & Telecoms
201+ people

Job Description

Job Summary:

The Operations / Customer Services Manager in OV will oversee the day-to-day operational functions of the Operations / Customer Services Team, ensuring seamless delivery, high-quality service, and adherence to regulatory and safety standards. This role will involve managing a team, optimising operational processes, implementing cost-saving initiatives, and collaborating with different departments to achieve operational excellence.

Key Responsibilities:

  • Operational Oversight: Oversee daily operations, including onboarding, customer service, and technical support.
  • Process Improvement: Identify, implement, and monitor process improvements to increase efficiency, reduce costs, and improve customer satisfaction.
  • Team Leadership: Manage and mentor operational teams, providing guidance and support to ensure high performance and meeting departmental goals.
  • Budget Management: Develop and manage operational budgets, ensuring cost control and the efficient use of resources.
  • Quality Assurance: Ensure that all operations comply with company standards, industry regulations, and safety protocols. Oversee the implementation of quality control measures to maintain service reliability.
  • Vendor Management: Manage relationships with vendors and third-party service providers, ensuring contractual agreements are met and services are delivered effectively.
  • Reporting & Analytics: Develop and present regular reports on operational performance, key metrics, and improvement initiatives to senior management.
  • Collaboration: Work closely with other departments such as Sales, IT, Marketing, and Customer Success to improve overall company performance and service delivery.

Requirements

Personal Attributes:

  • Strong decision-making skills and the ability to handle multiple tasks simultaneously.
  • Ability to work under pressure and adapt in a fast-paced, evolving environment.
  • Excellent interpersonal skills and the ability to collaborate effectively across departments.

Experience

Minimum 3 years of experience in operations management preferably within the telecom industry, with at least 2 years in a leadership role.

Manx Telecom Group - Banner.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

Manx Telecom Group drives connectivity and innovation, uniting people, devices, and data for a digitally empowered future.

Flexible Working
🩺
Private Healthcare
🌴
Annual Leave
🏦
Matched Pension
💳
Employee Discounts
🚗
Car Parking
🚴
Cycle to Work Scheme
🌐
Home Broadband
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Perks & Benefits

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Flexible Working

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

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