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The Receptionist is the welcoming face of King Edward Bay House, playing a vital role in representing the organisation to all visitors and callers. As the first point of contact, the Receptionist ensures that every interaction reflects the professional standards of the company.

Job Summary

The Head of Customer Operations - Wealth plays a pivotal role in driving exceptional customer experience. You will lead, inspire and guide our dedicated teams responsible for onboarding and servicing our valued Wealth business customers. Your mission is to champion excellence in customer experience with a relentless commitment to quality, efficiency and effectiveness while maintaining operational rigour. As part of the Customer Services senior leadership team your vision and energy will help design, set and deliver our service strategy, collaborating closely with members of the Canada Life leadership and executive teams.

What you'll do

• Lead, mentor and develop high performing onboarding and servicing teams, striving towards straight-through processing to enhance customer satisfaction
• Ensure that the teams appropriately manage their regulatory and risk management obligations, particularly in respect of customer outcomes, outsource responsibilities and operational risk.
• Utilise MI and data analytics to gain insights into how individual and team performance impacts customer feedback and experience, using this information to drive process and service improvements.
• Collaborate with cross-functional Business, COO and Second Line leaders to align customer operations activities with broader company goals.
• Promote a customer-centric culture within the organisation, advocating for customer needs and championing initiatives that enhance customer outcomes.
• Ensure familiarity with risk management programs, as they impact this position, and follow appropriate risk management procedures to control, monitor and report on business activities.
• Ensure compliance with Company policies, regulatory, professional & legal requirements.
• Set and execute customer services strategy as part of senior leadership team.
• Key customer services contact point for business line MD and proposition team colleagues
• Decision making authority – complaints resolution, ex-gratia payments.
• Escalation point for onboarding and servicing complaints.
• Cost centre ownership and budget responsibility
• People responsibility for teams in scope, including recruitment, performance management, pay and reward.

About us

Stacuity is an innovative, ambitious, and rapidly growing company that provides cutting-edge SaaS platforms to Mobile Network Operators (MNOs), MVNOs, IoT Service Providers, Enterprise Connectivity Providers, and related industries. We have developed our own mobile core network and supporting platforms from the ground up, using a modern, state-of-the-art architecture. Our globally distributed platform enables customers worldwide to manage and secure mobile connectivity for Enterprise and IoT markets.

Privately owned and headquartered in the Isle of Man, with a UK office, Stacuity was founded by industry veterans with a proven track record in business growth. Now in our fifth year, we are a well-funded global business with ambitious expansion plans. To support this ongoing growth, we are looking to grow our friendly yet professional technical team—offering a unique opportunity to join an exceptional, trusted, and valued group of people.

Summary of this job

Our development team is responsible for maintaining and enhancing our platform against an ambitious feature roadmap. This roadmap is informed by the requirements of customers and prospective customers, and by wider industry trends and initiatives. Stacuity has always been a leader in innovation – so our roadmap is constantly evolving. This requires a well-organized, professional and coherent team who can thrive and keep their cool in a dynamic, fast-moving and sometimes challenging environment.

As Software Development Manager, you will be responsible for planning and coordinating development and associated activities across our development team, liaising with other elements of the business (in particular network and system operations, sales/presales).

You will combine practical expertise and proven experience in the delivery of software projects, people leadership, and Agile/Scrum best practices. This role is pivotal in ensuring high-quality, secure, and scalable software delivery while fostering a positive, collaborative, and high-performing engineering culture.

Key responsibilities – what you will do:

Technical & Delivery Leadership

• Lead or contribute to Product Management activities, including roadmap, feature planning/prioritisation, and ensuring alignment with the needs of our customers and the strategic ambitions of the company
• Support or contribute to the qualification and analysis of requirements, and consideration of how these requirements might be met through feature design and subsequent development activities
• Collaborate with the CTO, architects and senior engineers on detailed system design and technical strategy
• Oversee our software development practice, to ensure consistent delivery of robust, scalable, and secure solutions aligned with business and customer requirements
• Ensure efficient and effective DevOps best practices throughout the software development lifecycle including version control, release management, testing, traceability and documentation
• Ensure that high standards of code quality, reliability, performance, and operational resilience are maintained

Agile / Scrum Leadership

• Act as a key driver of Agile and Scrum practices across the development team
• Lead or support Scrum ceremonies including sprint planning, stand-ups, reviews, and retrospectives
• Continuously improve team velocity, predictability, and quality of delivery

People Management & Team Development

• Line-manage developers, providing coaching, mentoring, and performance feedback
• Support individual growth through development plans, training, and career progression
• Foster a collaborative, inclusive, and high-trust team environment
• Support recruitment, onboarding, and scaling of the team as the business grows

Stakeholder & Operational Responsibilities

• Act as a key interface between engineering, product, operations, and leadership teams
• Support customer and partner integrations where required
• Contribute to incident management and root cause analysis for production issues
• Participate in the 24x7 emergency on-call rota (remunerated), where required

About us

Stacuity is an innovative, ambitious, and rapidly growing company that provides cutting-edge SaaS platforms to Mobile Network Operators (MNOs), MVNOs, IoT Service Providers, Enterprise Connectivity Providers, and related industries. We have developed our own mobile core network and supporting platforms from the ground up, using a modern, state-of-the-art architecture. Our globally distributed platform enables customers worldwide to manage and secure mobile connectivity for Enterprise and IoT markets.

Privately owned and headquartered in the Isle of Man, with a UK office, Stacuity was founded by industry veterans with a proven track record in business growth. To support our ongoing growth, we are expanding our customer support capability - offering a unique opportunity to join an exceptional, trusted, and valued team.

Summary of this job

As a Level 1 Technical Support Analyst, you will be the first point of contact for customers using Stacuity's high-availability connectivity and mobile core SaaS platform.

You will provide world-class customer service, take ownership of support tickets, and help customers restore service quickly and confidently.

You will also develop and maintain our customer support portal and knowledgebase, ensuring customers and internal teams have clear, accurate, and up-to-date guidance.

Key responsibilities - what you will do:

**First-line customer support (L1) **

• Receive, triage, and respond to customer enquiries via the support portal, email, and other agreed channels.
• Own tickets through to resolution where possible, escalating to L2/L3 with clear diagnostics and impact assessment when required.
• Provide timely, professional, and empathetic communications to customers - especially during incidents.
• Meet agreed service targets (e.g., first response time, update frequency, and resolution/closure quality).

**Ticket, incident, and communications management **

• Log, categorise, prioritise, and track incidents, problems, and service requests using our ticketing tools and processes.
• Support incident coordination by gathering information, maintaining timelines, and ensuring customers and stakeholders receive regular updates.
• Follow runbooks and standard operating procedures (SOPs) to restore service quickly and safely.
• Capture post-incident learning: contribute to RCA inputs, known error records, and corrective actions.

**Support portal and knowledge base **

• Develop and maintain our customer support portal, ensuring it is organised, easy to navigate, and kept up to date.
• Create and improve knowledgebase articles, FAQs, troubleshooting guides, and "how to" content based on recurring issues and customer needs.
• Work with Engineering and Operations to validate technical accuracy and keep documentation aligned to product changes.
• Promote self-service by making the right information easy to find and consistently high quality.

**Technical troubleshooting and service awareness **

• Perform first-line diagnostics across networking and platform fundamentals (e.g., IP connectivity, routing/DNS, VPNs, APN configuration, SIM/eSIM provisioning, and common mobile core concepts).
• Use logs, dashboards, and monitoring tools to identify symptoms, validate impact, and support escalation decisions.
• Maintain strong awareness of Stacuity service status and planned maintenance, helping customers understand impact and next steps.

**Continuous improvement and teamwork **

• Contribute to improving support processes, templates, and tooling to make the function more scalable and consistent.
• Identify recurring issues and suggest product, documentation, or process improvements.
• Collaborate closely with Engineering, TechOps, and Product teams to provide a high-quality customer experience.

Working environment and pattern

This role is primarily office hours (Monday to Friday - 9.00 - 5.30) based in our Isle of Man office, with remote working possible by agreement.

Flexibility being available to assist with out-of-hours incident support (24x7) on an occasional basis is an advantage.

Other

• Able to work flexible hours when required to meet the needs of the role - Essential
• Flexibility to be available to assist with out-of-hours incident support (24x7) on an occasional basis - Desirable
• Willing to undertake a DBS check - Essential
• Right to work (if visa is required) - Essential
• IOM Worker/Work permit - Essential

We are seeking an experienced and detail-oriented Accounts Assistant to join our newly formed Isle of Man team. This role focuses on maintaining accurate financial records, managing day-to-day transactions, and ensuring compliance across a group of trading companies.

Reporting directly to the Accounts Manager the successful candidate will play a key role in supporting the finance function, delivering timely reconciliations, and enabling informed decision-making.

Primary Responsibilities

• Maintain accurate financial records for three active trading companies, ensuring all entries are complete and compliant with internal policies and relevant accounting standards.
• Perform daily and monthly bank reconciliations, resolving discrepancies promptly.
• Process accounts payable and receivable, ensuring timely supplier payments and accurate client invoicing.
• Prepare and post journals for accruals, prepayments, and other adjustments.
• Manage intercompany transactions, reconciliations, and currency transfers.
• Support month-end and year-end close processes, including the preparation of management accounts and reports for the Financial Director.
• Assist with VAT and other statutory filings, liaising with external advisors as necessary.
• Monitor cash flow and provide forecasts to support operational planning.
• Maintain organised digital and physical financial documentation.
• Support internal and external audit requirements by providing accurate records and explanations.

About the Role

As a Support Engineer, you will play a crucial role in delivering comprehensive support across multiple sites, focusing on Microsoft OS support, Citrix and Office 365. This dynamic role demands robust technical skills, including expertise in Microsoft Server administration, coupled with a genuine passion for IT support. The ideal candidate should be open to on-site visits, possess excellent communication skills, and be willing to travel to other offices as required.

What we expect

• Bring experience in Microsoft Server administration.
• Strong 1st and 2nd line support experience is essential.
• Demonstrate a passion for IT support and the ability to thrive in a dynamic, multi-site environment.
• Minimum of 3 years of experience in IT support roles.
• Skills in Office365 and Intune are required.
• Azure or Hyper-V is highly desired

Areas of Responsibility

• Technical Support: Deliver support across multiple sites, addressing requests from graduate level to Directors.
• Microsoft Server Expertise: Provide expertise in Microsoft Server build, migration, and support.
• Desktop Virtualization: Maintain and support desktop virtualization solutions.
• Technology Proficiency: Proficient in technologies such as AD, Intune, O365, Exchange, and Azure Infrastructure, as well as Azure SAAS apps.
• Virtualization Skills: Strong understanding of virtualization, with expertise in VMware.
• Communication and Collaboration: Demonstrate excellent communication skills to engage with a diverse user base. Collaborate with teams across various locations to provide effective support.
• Passion for IT Support: Exhibit a passion for in-house IT support and continuous learning. Openness to travel to other offices to support additional sites when required.

The role

• Reporting to the Head of Product Engineering, you will lead a multidisciplinary engineering team responsible for the Home Finance application stack. You’ll act as a servant leader and coach, improving engineering practices, nurturing talent and enabling the team to deliver high-quality outcomes that support our customers and regulatory obligations.
• This is a hands-on leadership role where you’ll influence architecture, delivery, operational excellence and culture across the product. You’ll work closely with Product Owners, Engineering Managers and operational teams to optimise flow, deliver customer value and modernise our platforms.
• Our bespoke mortgage system is built using Ruby on Rails, MySQL, JavaScript, and other open-source technologies, with a clear roadmap toward cloud-native evolution.

Key responsibilities

• Lead, coach and inspire a stream-aligned product engineering team, fostering a culture of continuous improvement, psychological safety and high performance.
• Drive adoption of agile, DevSecOps and modern engineering practices, optimising the flow of change and reducing time-to-value.
• Collaborate cross-functionally to deliver secure, stable and scalable solutions that support Home Finance operations and customer outcomes.
• Ensure regulatory compliance (including FCA MCOB) and operational excellence across the platform.
• Shape the technology roadmap, contributing to architectural decisions and cloud migration strategies.
• Manage operational risk, security posture, monitoring, alerting and incident response for Home Finance systems.
• Use data and insights to guide prioritisation, engineering improvements and product decisions.
• Support talent development, succession planning and recruitment to build a high-performing engineering capability.
• Manage budgets responsibly, improving cost efficiency and value delivery.
• Define and track team and departmental OKRs, ensuring alignment with Canada Life’s strategy.
• Build strong relationships with third-party suppliers to maximise value and service quality.

What you’ll bring

• A degree or equivalent professional experience.
• A passion for modern, inclusive engineering leadership and the ability to inspire and develop others.

Description

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary

We’re seeking a Junior Azure Platform Engineer with experience in cloud, infrastructure or DevOps roles. This position is ideal for junior engineer who want to build deep skills in Azure, Infrastructure‑as‑Code, automation and platform reliability while learning from experienced engineers.

What You’ll Do

• Support provisioning, configuration and operation of Azure resources.
• Contribute to secure, scalable and well‑architected Azure environments.
• Apply best practices in identity, networking, monitoring and governance.
• Build cloud infrastructure using Terraform or Bicep.
• Use GitHub Copilot and AI agents to accelerate IaC, scripting and troubleshooting.
• Help develop automation reducing manual workload and increasing reliability.
• Assist with managing cloud environments across non‑production and production.
• Support monitoring, alerting and observability.
• Contribute to incident investigations and platform stability improvements.
• Work with CI/CD pipelines and automated infrastructure delivery.
• Participate in CI/CD and deployment through ADO and GitHub.
• Learn cloud delivery patterns, change control and release automation.