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Purpose of the Role

The Enterprise Account Manager will take ownership of high-value inbound enterprise opportunities, converting them into long-term strategic contracts that drive sustainable growth. This is a senior, commercially driven role requiring credibility at executive level, strong technical understanding and exceptional presentation skills.

The role holder will elevate enterprise-level conversations, confidently present plan.com’s technology solutions, including delivering studio-based and in-person demonstrations, and lead complex negotiations with maturity and commercial sharpness. Operating calmly under pressure, they will be able to think on their feet, command a room and build credibility quickly with senior decision makers.

As a visible ambassador of the plan.com brand, the Enterprise Account Manager will protect and enhance the company’s reputation while working closely with in-house technology teams to deliver compelling, technically sound solutions. The role will also play a key part in shaping and building the foundations of a future Enterprise acquisition function, making it a high-impact position within a scaling business.

Main Duties and Responsibilities

Enterprise Lead Ownership

• Own and progress high-value inbound enterprise opportunities from qualification to close
• Analyse complex commercial and technical requirements to shape tailored solutions
• Lead senior-level negotiations to secure long-term strategic contracts

Technology & Solution Presentation

• Deliver commercially-focused demonstrations of plan.com’s portal and technology solutions
• Present confidently in-person, on-camera and in studio environments
• Translate technical capability into clear business value for enterprise stakeholders

Commercial Strategy & Growth

• Structure complex proposals and pricing models aligned with client requirements
• Protect margin while maximising contract value and long-term revenue
• Identify and secure upsell and cross-sell opportunities within enterprise accounts

Cross-Functional Collaboration

• Partner with in-house technical teams to scope and deliver bespoke solutions
• Act as the commercial lead and primary interface between clients and delivery teams
• Ensure alignment between commercial commitments and technical delivery

Enterprise Function Development

• Contribute to the design and evolution of the Enterprise acquisition function
• Support future recruitment, onboarding and mentoring as the team expands

The successful candidate will be responsible for the preparation of trust and company financial statements and bookkeeping records for a portfolio of trust and corporate clients together with the year end preparation of financial statements for the Abacus group. The role also has day-to-day responsibility for managing and overseeing the Client Accounting Team, ensuring work is delivered to a high technical standard, within agreed deadlines, and in accordance with regulatory and professional requirements.

About the Role

As a Support Engineer, you will play a crucial role in delivering comprehensive support across multiple sites, focusing on Microsoft OS support, Citrix and Office 365. This dynamic role demands robust technical skills, including expertise in Microsoft Server administration, coupled with a genuine passion for IT support. The ideal candidate should be open to on-site visits, possess excellent communication skills, and be willing to travel to other offices as required.

What we expect

• Bring experience in Microsoft Server administration.
• Strong 1st and 2nd line support experience is essential.
• Demonstrate a passion for IT support and the ability to thrive in a dynamic, multi-site environment.
• Minimum of 3 years of experience in IT support roles.
• Skills in Office365 and Intune are required.
• Azure or Hyper-V is highly desired

Areas of Responsibility

• Technical Support: Deliver support across multiple sites, addressing requests from graduate level to Directors.
• Microsoft Server Expertise: Provide expertise in Microsoft Server build, migration, and support.
• Desktop Virtualization: Maintain and support desktop virtualization solutions.
• Technology Proficiency: Proficient in technologies such as AD, Intune, O365, Exchange, and Azure Infrastructure, as well as Azure SAAS apps.
• Virtualization Skills: Strong understanding of virtualization, with expertise in VMware.
• Communication and Collaboration: Demonstrate excellent communication skills to engage with a diverse user base. Collaborate with teams across various locations to provide effective support.
• Passion for IT Support: Exhibit a passion for in-house IT support and continuous learning. Openness to travel to other offices to support additional sites when required.

Job Details

The Customer Assessment Team is responsible for completing a customer risk assessment following a transaction classified as a trigger, this could include a withdrawal request, change in customer details or investing additional funds into the business.

The main purpose of the team is to drive the right outcomes for our customer, increase efficiencies whilst reducing start to end processing times, creating a better experience for both clients and advisers.

The team support the operational teams to ensure that customers are assessed, and all regulatory requirements have been met.

An eye for detail is important, and the ability to provide a high quality service to the operational teams is paramount

Key Responsibilities

Technical

• Drive daily work by monitoring and supporting day to day workflow processing ensuring any client and business partner technical queries are dealt with in a timely manner.
• Completing assigned tasks required for successful and efficient processing of Customer Risk Assessments.
• Facilitating technical training and, where appropriate, the sharing of knowledge
• Support TL/Manager with projects from a technical perspective
• Testing on system enhancements and effecting change as required.
• Completing problem solving activities and, where appropriate, making recommendations for action completion.
• Interpret customer needs, assess requirements, and identify solutions to requests; identify disagreement and brings resolution seeking to integrate the needs of all.

Process Management

• Supporting any business projects and initiatives as required.
• Support/Complete quality checking, provide timely feedback and coach other members of the team.
• Support TL with driving continuous improvement and change within the team ensuring a positive atmosphere is maintained.

Self-Management

• At all times behave in a manner which supports a culture of high performance, empowerment, accountability, and professionalism
• To be responsible and accountable for your own personal developments i.e. to prepare and actively operate personal training and development plans.
• Broaden knowledge within own team but also across business functions, to support with more technical queries, quality sampling and training

Teamwork

• Promote teamwork while provided timely feedback and supporting with coaching others.
• Acts as a resource for colleagues with less experience.

We have an opportunity for an Asset Servicing Analyst to join our Investment Operations division on a permanent basis.

Who We Are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The Asset Servicing Analyst is responsible for administering the Corporate Actions and Income processes in relation to the assets held by clients of Nedbank Private Wealth. The position sits within the Investment Operations Asset Servicing Team.

Responsibilities & Duties

• Administering all aspects of the lifecycle of a Corporate Event, including communications, entitlements reconciliation and collating elections
• Processing all types of Corporate Action transactions
• Processing multicurrency distributed income payments (cash dividends), reinvested dividends, money market dividend accruals, and undistributed income (accumulation dividends)
• Administration of events via our Global Custodian, including submission of elections
• Investigating and rectifying asset and cash reconciliation items
• Administering restricted liquidity and other impaired assets
• Administering shareholder disclosure requests
• Responding to a diverse range of ad-hoc queries across Asset Servicing
• To safeguard client assets by ensuring client asset rules are followed for all appropriate jurisdictions.
• Adhering to regulatory reporting requirements (Mifid reporting, etc.) in relation to Corporate Action transactions
• Journal input and foreign exchange instructions
• Developing relationships with clients, intermediaries and custodians
• Production of income reporting and trading statements
• Ensuring any Asset Servicing errors are resolved promptly, with the required incident reporting completed timely and improvements identified to prevent reoccurrence.
• Managing the various dedicated Corporate Actions and Income mailboxes
• Providing cover for other areas within the Asset Servicing team where training has been received.
• Proposing change in order to improve existing processes and systems.
• Undertaking User Acceptance Testing for the Asset Servicing Corporate Actions and Income processes, including periodic system upgrades
• Undertaking project work and/or ad hoc tasks as directed by Asset Servicing Specialist or Asset Servicing Manager

NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To support the Finance Manager to implement a broad range of programmes, projects and initiatives to achieve its strategic objectives and address delivery gaps, implement and maintain governance standards, manage business performance and financial measures and continuously improve operational efficiency of the team.

Key Outputs:

• Act as central point of contact and coordinate resources to manage projects and key initiatives.
• Advise stakeholders on risk management best practices, frameworks and parameters to promote operational resilience across the function.
• Collaborate with with key stakeholders (Risk, Internal Audit and Compliance) to understand required risk management practices to implement across the Business Area.
• Consolidate business performance measures to report a consolidated view of the overall health of the area in order to enable effective decision making.
• Consolidate the status reporting for all initiatives and metrics related to the implementation of strategic initiatives.

NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To provide general administrative support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.

Key Outputs:

• Address client’s queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients.
• Ensure accurate information is loaded onto the system and provided to the Manager or others in the team when need be or upon request.
• Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.
• Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that are effective, pragmatic, and risk appropriate.
• Liaise with other internal business areas to ensure the timely processing of all transactions so as to provide the highest levels of service to clients.

About the Role

We are looking for a reliable and detail-oriented Commercial Kitchen Extraction Cleaner to join our team.

This role involves the cleaning and maintenance of commercial kitchen extraction systems, including canopy hoods, ductwork, and exhaust fans. The ideal candidate will ensure compliance with hygiene, fire safety, and environmental standards by delivering high-quality cleaning services in commercial kitchens such as restaurants, hotels and other food production sites.

Key Responsibilities

• Deep clean commercial kitchen extraction systems including hoods, ducts and fans
• Remove grease, oil and other contaminants from all parts of the extraction system
• Conduct pre- and post-clean inspections, take photographs and complete reports
• Follow detailed health and safety procedures, especially related to fire risk and confined space entry
• Use cleaning chemicals, steam cleaners, scrapers, and power tools safely and effectively
• Maintain compliance with TR19® guidelines
• Work during off-peak hours (often nights or weekends) to minimise business disruption
• Keep equipment clean, organised and in working order
• Report any damage, deficiencies or safety concerns to management
• Maintain clear communication with team members, site contacts and supervisors
• Prepare all associated documentation, including O&M manuals and handover packs

Requirements

• Previous experience in extraction/duct cleaning is desirable but not essential
• Understanding of kitchen extraction systems and associated risks
• TR19® or BESA certification is a plus (or willingness to obtain)
• Experience of using jet washing equipment as well as steam cleaners (training can be given)
• Physically fit; able to work in tight spaces, at height and working in various locations
• Full IOM/UK driving licence
• Strong attention to detail and ability to follow instructions
• Professional attitude and respect for client premises