We have an opportunity for a Payments Team Leader to join our Banking Operations Team based in the Isle of Man.

Who we are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The Payments Team Leader will lead the Payments team to ensure client service excellence is delivered to internal and external clients, by following the policies and objectives of the bank. They will take responsibility for delivering accurate work within tight deadlines. They will check the quality and accuracy of output produced by the Payments team, including the authorization process of inward and outward payments in all currencies from internal and external clients.

Responsibilities & Duties

• Act as a ‘B’ level signatory on the company mandate on behalf of the bank
• Lead and manage the Payments team, including training and development and work allocation
• Ensure all payments are actioned within agreed timescales and SLA's
• Identify and assess positive digital change and automation opportunities
• Monitor workflows and direct resources accordingly
• Monitor fraud line notifications and take action accordingly to assist prevention of fraudulent transactions
• Assume responsibility for payments RCSA stats and training matrix spreadsheet
• Ensure incident reports are updated accordingly
• Investigate stalled STP payments
• Authorise domestic and non-domestic payments accurately and within the deadlines
• Monitor fraud line notifications and take action accordingly to assist prevention of fraudulent transactions
• Action Safewatch sample requests relating to sanctions for the Compliance team
• Lead on/support improvement projects
• Remain up to date with current payments rules, ensuring compliance with the latest guidelines

Behavioural Competencies & Skills

• Contribute to the delivery of a positive client experience
• Ensure sanctions obligations are adhered to
• Communicate regularly and effectively with Section Head with regards to all aspects of the payments processes and the Payments staff
• Encourage, support, manage and motivate staff to produce a highly efficient team, including ascertaining and implementing all training requirements
• Apply sound business judgement to identify and escalate any unusual or suspicious activities to senior management or the MLRO as required
• Demonstrate an organised approach to the job, ensuring that payments are completed accurately and prioritised around cut-off times, following bank procedures
• Demonstrate adaptability and flexibility in order to cope with the ever-changing demands of the role
• Work efficiently within a team and co-operate with other team members
• Demonstrate an ability to collaborate and work with relationship managers and other departments such as Client Services, Lending, Risk and Compliance to resolve problems / queries effectively
• Have strong communication skills (both written and oral) with all levels of staff and other internal/external parties
• Be proactive and able to use initiative
• Make capable and effective decisions and escalate problems within agreed timescales
• Assist in ad-hoc operational project work as assigned by the Section Head to support and promote future business development
• Take responsibility for own continuous personal development, in line with agreed annual performance and objectives

• Proven experience of working within a busy payments environment in a bank, preferably within private client wealth management/private banking organisation
• Experience within a senior role or management position, preferably within a payments environment
• A good working knowledge of domestic and non-domestic payments and SWIFT message formatting
• Skilled in using standard Microsoft applications such as Excel, Word and Outlook
• Contribution to the delivery of a positive client experience
• Demonstrate an ability to collaborate and work with relationship managers and other departments such as Client Services, Lending, Risk and Compliance to resolve problems / queries effectively