Job Details

As a Lead Digital Business Analyst, you're at the forefront of Utmost's digital revolution. You must supercharge our secure online websites and digital services, including cutting-edge apps and APIs. You will be leading Utmost through its digital transformation.

In this role, you'll be the mastermind behind multiple workstreams in a high-octane, delivery-focused programme. You'll provide top-tier business and functional requirements to stakeholders across various jurisdictions. Your goal is to deliver stellar outcomes for our customers, while ensuring everything aligns strategically and delivers real benefits.

Your extensive experience in business analysis and deep understanding of digital technologies are your core qualities for making this role a game-changer.

Key Responsibilities

Business Analysis

• Production of high-quality Business Requirements Documents.
• Realisation of the benefits from implemented analysis.
• Stakeholder engagement and commitment.

Requirements

• High-quality and comprehensive Business Requirements elicitation.
• Maintain traceability of Business Requirements throughout the project lifecycle.
• Stakeholder approval and sign-off for requirements.
• Robustness and completeness of the requirements.
• Promote & drive quality and seamless process implementation.

Modelling

• Creation of impactful Business Process Models.
• Stakeholder approval and sign-off for models.
• Effective user and stakeholder buy-in for the process and the project.
• Promoting the re-use of Business Process Models for business processes and training.

Project Management

• Creation and management of project plans.
• Set-up and ongoing maintenance of Project Control documents.

Problem Solving

• Conduct thorough problem analysis, accurately identify root causes.
• Proactively identify and address issues before they escalate.

Communication

• Clear & concise communications with Stakeholders – at a level that is useful for the
• recipient.
• Build relationships with key stakeholders.
• Listen to your Stakeholders & Customers & act on their feedback

Essential Criteria:

• Extensive BA experience (5+ years).
• Experience of digital service projects, including websites, Apps and API solutions.
• Proven record of delivering complex and multi-disciplinary projects.
• Ability to lead multiple workstreams from inception to implementation.
• A specialist in BA techniques and delivery of artifacts.
• Ability to work and deliver autonomously without supervision.
• High work ethic with focus on detail and quality.
• Ability to work under pressure with high communication and problem-solving skills.
• Embody our development ethos of “Yes, if….” (not “No, because…”).
• SDLC knowledge and experience.

Desirable Criteria:

• Experience in the Life Assurance Industry.
• SQL Experience.
• BA Qualifications.