Do you have a passion for customer service and looking for a new challenge?

Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then a Customer Services Administrator position may be a great career path for you….

Don’t just take our word for it – read on to see for yourself!

Who are we looking for?

We are looking for an enthusiastic Customer Services Administrator to join our expanding team at our state of the art offices in Douglas.

As a Customer Services Administrator, you will deliver great customer service through a variety of channels and provide a first-class service to our customers. Some of the key Skills and experience we are looking for include:

• Excellent verbal and written communication skills.
• Ability to cope with various workloads and pressure.
• Naturally curious and inquisitive.
• A team player who can confidently interact with others but who is also able to work independently.
• Strong attention to detail and able to use own initiative as required.
• Open minded and willingness to explore new perspectives.
• A problem solver, who is open to innovation and will challenge the status quo to get the best result.
• Strong time management and organisational skills.

A bit more about what you will be doing….

• Processing a variety of servicing transactions.
• Support the completion of client file reviews.
• Processing company, trust AML and personal KYC.
• Written communications to clients using templated emails and letters.
• Updating the business systems with responses from clients.
• Owning a clients request and seeing it through to completion.
• Responding and dealing with client queries over the telephone.
• Provide our colleagues with support and assistance when required to respond to client queries.
• An ability to prioritise workloads to ensure that we fulfil our customer obligations.
• Communication on the telephone to our customers.
• Investigating outstanding reconciliation entries with varying complexities.
• Liaising with other business units to resolve issues.
• Preparation of journals and input into the accounts system.
• Working in line with the Controls and procedures in place.