Location: Douglas, Isle of Man

Closing date for applications:  7th May 2025

Do you have a passion for customer service and looking for a new challenge?

Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then a Customer Services Administrator position may be a great career path for you….

Who are we looking for?

We are looking for an enthusiastic Customer Services Administrator to join our expanding team on a 12-month contract at our office in Douglas.

As a Customer Service Administrator, you will deliver great customer service through a variety of channels and provide a first-class service to our customers. Some of the key skills and experience we are looking for include:

• Excellent verbal and written communication skills.
• Ability to cope with various workloads.
• KYC experience vetting AML documents.
• Naturally curious and inquisitive.
• A team player who can confidently interact with others but who is also able to work independently.
• Strong attention to detail and able to use own initiative as required.
• Open minded and willingness to explore new perspectives.
• A problem solver, who is open to innovation and will challenge the status quo to get the best result.
• Strong time management and organisational skills.

A bit more about what you will be doing….

• Processing a variety of servicing transactions.
• Support the completion of client file reviews.
• Processing company, trust AML and personal KYC.
• Written communications to clients using templated emails and letters.
• Updating the business systems with responses from clients.
• Owning a clients request and seeing it through to completion.
• Responding and dealing with client queries.
• Provide our colleagues with support and assistance when required to respond to client queries.
• An ability to prioritise workloads to ensure that we fulfil our customer obligations.
• Communication on the phone to our customers.
• Liaising with other business units to resolve issues.
• Working in line with the Controls and procedures in place.